Details
Employer Name: Golden Tulip Dar es Salaam
Organization Type: Private Sector
Role: Entry Level
Position Type: Full Time
Location: Dar Es Salaam
Kinondoni, Masaki
Kinondoni, Masaki
Application Deadline: 22-02-2017
Updated on: 08-02-2017
We have a Hotel Reception Vacancy available in our Front Office Department
Hotel Reception Job description
General Description
• The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction.
• The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk and help the Front Office Manager to maintain a smooth room bookings service.
Main Tasks and Responsibilities
• To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality guest service.
• To deal with guest requests to ensure a comfortable and pleasant stay.
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• To be responsible for accurate and efficient accounts and guest billing processes.
• To assist in keeping the hotel reception area clean and tidy at all times.
• To undertake general office duties, including correspondence, emails, filing and
switchboard, to ensure the smooth running of the reception area.
• To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
• To ensure that all reservations and cancellations are processed efficiently.
• To keep up to date with room prices and special offers to provide accurate information to guests.
• To report any maintenance, breakage or cleanliness problems to the relevant manager.
• To administer the general petty cash system and float in an accurate manner.
• To undertake all training as required (eg, first aid, health and safety, guest service).
• To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
• To undertake any other adhoc duties (bar and restaurant work) relevant to the post as and when required.
Application Instructions Hotel Reception Job description
General Description
• The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction.
• The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk and help the Front Office Manager to maintain a smooth room bookings service.
Main Tasks and Responsibilities
• To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality guest service.
• To deal with guest requests to ensure a comfortable and pleasant stay.
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• To be responsible for accurate and efficient accounts and guest billing processes.
• To assist in keeping the hotel reception area clean and tidy at all times.
• To undertake general office duties, including correspondence, emails, filing and
switchboard, to ensure the smooth running of the reception area.
• To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
• To ensure that all reservations and cancellations are processed efficiently.
• To keep up to date with room prices and special offers to provide accurate information to guests.
• To report any maintenance, breakage or cleanliness problems to the relevant manager.
• To administer the general petty cash system and float in an accurate manner.
• To undertake all training as required (eg, first aid, health and safety, guest service).
• To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
• To undertake any other adhoc duties (bar and restaurant work) relevant to the post as and when required.
Please forward your CV, all relevant certificates a head and shoulders
professional photo and at least 3 references thru APPLY NOW Only
candidates with previous Hotel Reception experience need apply. Please
note if you have not heard back from us with in one week of your
application, please take your application as unsuccessful.
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