Telecommunications
Details
Employer Name: Bongo Live
Organization Type: Private Sector
Role: Entry Level
Position Type: Full Time
Location: Dar Es Salaam
Ilala, Kisutu
Ilala, Kisutu
Application Deadline: 30-04-2017
Updated on: 12-02-2017
Bongo Live Enterprises is a global mobile messaging provider based in
Dares Salaam (www.bongolive.co.tz). Bongo Live's unique service provide
businesses platforms to reach new customers and communicate with
existing customers via mobile. Bongo Live was recently named a Forbes
Africa top 20 technology startup company.
If you are seeking a company that is professional, fun, fast paced and provides a chance to learn skills beyond your role then you've found your match.
We are seeking a candidate to handle technical and network support queries regarding our mobile solutions and liase with team members to resolve issues. .
Requirements:
• Excellent written and oral fluency in English & Swahili
• Technical qualifications in computer science, computer engineering, telecoms or related field.
• Experience in software development
• Experience with Linux and knowledge of networking concepts required.
• Experience in a customer relations, sales or customer support role (preferred)
• Ability to work independently and flexibly beyond job description
• Quick Learner and ability to think on your feet
• Ability to work in a fast-paced team environment and manage subordinates
• Technology savvy & comfortable with online services
• Patient, calm under pressure and highly organized
• Location - Dar es Salaam, Tanzania
Responsibilities:
• Handle customer queries & requests
• Perform tests to replicate customer issue
• Provide timely customer support for any issues faced.
• Perform regular client follow ups
• Work with team members to ensure client issue is resolved
• Keep detailed records of requests
• Communicate with customers via email
• Providing management with feedback
Only qualifying candidates will be contacted.
Application Instructions If you are seeking a company that is professional, fun, fast paced and provides a chance to learn skills beyond your role then you've found your match.
We are seeking a candidate to handle technical and network support queries regarding our mobile solutions and liase with team members to resolve issues. .
Requirements:
• Excellent written and oral fluency in English & Swahili
• Technical qualifications in computer science, computer engineering, telecoms or related field.
• Experience in software development
• Experience with Linux and knowledge of networking concepts required.
• Experience in a customer relations, sales or customer support role (preferred)
• Ability to work independently and flexibly beyond job description
• Quick Learner and ability to think on your feet
• Ability to work in a fast-paced team environment and manage subordinates
• Technology savvy & comfortable with online services
• Patient, calm under pressure and highly organized
• Location - Dar es Salaam, Tanzania
Responsibilities:
• Handle customer queries & requests
• Perform tests to replicate customer issue
• Provide timely customer support for any issues faced.
• Perform regular client follow ups
• Work with team members to ensure client issue is resolved
• Keep detailed records of requests
• Communicate with customers via email
• Providing management with feedback
Only qualifying candidates will be contacted.
Apply at http://careers.bongolive.co.tz Only qualifying candidates will be contacted.
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